Valeria Castillo castillo
About Me.
Hi, I’m Valeria Castillo, an Urban Planning graduate with a passion for community outreach and resource navigation. I currently serve as an Outreach Assistant for the City of Irvine, helping older adults access transportation, housing, and vital services.
Bilingual in English and Spanish, I care deeply about making information accessible and supporting people with empathy and structure. Whether it's coordinating resources or simplifying systems, I’m here to help communities thrive.
Education
Aug 2024
Bachelor of Science in PlaningArizona State University
Graduated in 2023 with a focus on sustainable development, community planning, and social equity.
Work
Nov 2024 - Present
Outreach Assistant, City of Irvine
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Coordinate the senior transportation program, handling ride scheduling, dispatch, and volunteer communication.
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Provide one-on-one tech support to older adults and serve as the office lead for technology related inquiries.
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Improved office efficiency by implementing digital tools and Excel trackers for streamlined operations.
Aug 2023 - July 2024
Bilingual Service Desk Agent, Experis
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Handled high-volume IHSS calls, assisting with timesheets, direct deposit, claims, and
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account access issues.
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Maintained confidentiality and ensured HIPAA compliance while delivering accurate support
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using official state protocols.
Nov 2022 - Jun 2023
Customer Service, Disneyland Resort
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Handled inventory and merchandise in a back-of-house warehouse, following strict safety protocols to ensure secure and efficient operations.
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Supported stock organization and restocking to maintain smooth coordination with front-of-house teams.
